For property management
A tenant with a flooding kitchen can't reach voicemail
Maintenance calls come at every hour, and a burst pipe at midnight can't wait for the office to open. Ciaomatic answers your management line, takes the request with the property and unit, separates the real emergencies from the routine jobs, and logs everything — so tenants are handled and nothing lands on your desk twice.
Not every maintenance call can wait until Monday
The difference between a logged ticket and an emergency transfer is the difference between an annoyed tenant and a flooded building.
"There's water everywhere"
Flooding, a gas smell, no heat in winter, an electrical hazard, a lockout — the agent recognises a true emergency, gives basic safety guidance, and transfers or calls the on-call line immediately.
Routine maintenance requests
For a dripping tap or a broken blind, the agent takes the property, unit and issue and logs the request by email — so it's on record without waking anyone.
"When's my rent due?"
Rent, lease and admin questions get routed the right way, instead of clogging the same line tenants use to report a real problem.
One line, day and night
It answers every caller, sorts emergency from routine, and takes the details down — so a small team covers a whole portfolio's phone.
From ringing phone to handled request in three steps
No telephony to wire up, no code, no long install.
- 1
Get a number
Pick a new local number, or forward the management line your tenants already call to Ciaomatic.
- 2
Set your company up
Start from the property management template, add your properties, your on-call transfer number, and where routine requests should be emailed.
- 3
Publish and cover the line
Call it to hear how it sounds, then publish. From that minute, every request is triaged and logged.
Ready-made template
The Property management agent, ready on day one
Ciaomatic ships a purpose-built intake line for property managers — it takes maintenance requests, separates emergencies from routine jobs with safety guidance and an immediate transfer, emails the routine ones, and routes admin questions. It books no appointments — it captures and routes. Add your details and it's ready to answer.
Selling and letting instead of managing? The Real estate template books viewings and qualifies buyer and renter leads.
Connects with
- Webhooks
Property management
Takes tenant maintenance requests, triages emergencies, and logs routine jobs by email.
- Takes the property, unit and issue on every request
- Transfers floods, gas leaks and no-heat as emergencies
- Emails routine requests for your team to action
- Routes rent, lease and admin questions the right way
One emergency handled right more than covers it
Simple monthly plans with included minutes — the same pricing as every Ciaomatic account.
Plans from $29/month
See full pricingGive every tenant a line that always answers
Join the waitlist and put an intake agent on your management line.